Questions and support
The quick answers.
The right next step.
ImpactGrid is built for practical response work. These answers cover the product, field access, connectivity, security, and how to reach us.
01What does ImpactGrid do?
ImpactGrid coordinates incident geography, coverage areas, teams, assignments, road checks, dispatch requests, indoor operations, and field progress in one shared operational picture.
02Is ImpactGrid a property damage-assessment database?
No. ImpactGrid coordinates the response operation. It does not collect property-level damage classifications, loss estimates, or damage photographs.
03Do field teams need a full user account?
No. Teams can use secure, incident-scoped field links and QR codes without a full login. Command and administrative access remains protected by organization membership and role-based permissions.
04Can ImpactGrid be installed on a phone or tablet?
Yes. ImpactGrid is an installable web app with branded home-screen icons and responsive layouts for desktop, tablet, and mobile devices.
05Does ImpactGrid work without an internet connection?
ImpactGrid detects and displays lost connectivity, but full offline operation is not currently claimed. An active connection should be available for operational updates and synchronization.
06Is team location sharing required?
No. Browser-based GPS sharing is opt-in for field teams, and command staff can enable or disable location sharing by team. The map can distinguish multiple participating devices.
07Can multiple organizations use the platform?
Yes. ImpactGrid separates organizations, incidents, memberships, and roles so authorized users see only the operational information available to their organization.
08How do I get help with ImpactGrid?
Email [email protected]. Include the incident or organization name, what you were trying to do, and any error message you received.